Privacy Policy

Last updated: January 2025

1. Introduction

Cleep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password
• Payment Information: Billing details (processed by third-party payment processors)
• Content: Images, videos, text prompts, and other data you upload or generate
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies and analytics cookies
• Generation Metadata: Model used, parameters, generation time

2.3 Third-Party Authentication (Google OAuth)

When you sign in using Google OAuth, we receive limited information from Google:

• Basic Profile: Your name, email address, and profile picture (if public)
• Google User ID: A unique identifier from Google

How Google Processes Your Data:

• Google's OAuth service is governed by Google's Privacy Policy
• We only receive the data you explicitly consent to share during the OAuth authorization process
• Google may collect additional data about your authentication activity according to their own privacy practices
• You can revoke our app's access to your Google account at any time through your Google Account Settings

We do not store your Google password or have access to your Google account beyond the authorized permissions.

2.4 YouTube API Services

Our Service uses YouTube API Services to provide video upload functionality. By using features that interact with YouTube, you agree to be bound by the YouTube Terms of Service.

Scopes and Permissions We Request:

• youtube.force-ssl: Manage your YouTube account, including uploading videos on your behalf
• userinfo.email: View your email address for account identification
• userinfo.profile: View your basic profile information (name, profile picture)

Data We Access Through YouTube API:

• Channel Information: Your YouTube channel name, ID, and profile picture
• Upload Permissions: Ability to upload videos to your channel on your behalf
• Video Metadata: Title, description, and privacy settings you provide

How We Use YouTube Data:

• We only use YouTube API Services to upload videos on behalf of our users
• We do not use YouTube API Services to collect personal information beyond what is necessary for the upload feature
• No information obtained from YouTube API Services is used for any other purpose
• We do not store YouTube video content on our servers after upload completion

Google's Privacy Practices:

• YouTube API Services are governed by Google's Privacy Policy
• Google may collect additional data (device information, IP address, usage data) according to their privacy practices

Revoking Access:

You can revoke our access to your YouTube data at any time through the Google Security Settings page. Revoking access will prevent future uploads but will not affect videos already uploaded to your channel.

3. How We Use Your Information

We use collected information to:

• Provide and improve our AI content generation services
• Process your transactions and manage your account
• Train and improve our AI models (with anonymized data)
• Send service updates and promotional communications
• Respond to your support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

4. Prohibited Content Policy

To ensure a safe and responsible use of our AI systems, the following categories of content are strictly prohibited. By using this service, you agree not to create, upload, request, or distribute any material that falls into these categories:

4.1 Illegal or Unlawful Activity

• Any content that violates applicable local, national, or international laws or regulations.
• Promotion, planning, or depiction of criminal acts, including hacking, terrorism, drug trafficking, or human exploitation.

4.2 Child Sexual Abuse Material (CSAM) or Exploitation

• Any sexualized, suggestive, or abusive depiction of minors (real or fictional).
• Attempts to create, share, or describe content that involves the exploitation or harm of children.

4.3 Violence and Gore

• Graphic depictions or encouragement of extreme violence, torture, or bodily harm.
• Instructions or glorification of self-harm, suicide, or violent acts against others.

4.4 Hate Speech and Harassment

• Content that promotes hatred, discrimination, or violence based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected attributes.
• Bullying, harassment, or doxxing of individuals or groups.

4.5 Adult or Pornographic Material

• Explicit sexual content or pornography.
• Non-consensual or simulated sexual activity involving real individuals.
• Attempts to generate sexual deepfakes or sexually suggestive material of any identifiable person.

4.6 Misleading or Harmful Misinformation

• Content that spreads false information intended to deceive, manipulate, or cause harm.
• Medical, financial, or legal misinformation presented as factual advice.
• Impersonation of individuals, brands, or organizations with the intent to mislead.

4.7 Intellectual Property Violations

• Generation or distribution of content that infringes on copyrights, trademarks, or proprietary data.
• Unauthorized use of logos, likenesses, or brand assets.

4.8 Privacy Violations

• Content that exposes or attempts to expose private, personal, or confidential information about individuals.
• Creation of deepfakes or synthetic media intended to deceive or harm identifiable persons.

4.9 Malicious or Technological Abuse

• Attempts to create or distribute malware, phishing materials, or security exploits.
• Use of the AI to automate spam, surveillance, or other intrusive behaviors.

4.10 Sensitive or Regulated Information

• Generation of official documents (e.g., IDs, passports, medical records).
• Financial, biometric, or government-classified data.

5. AI Model Training

Important: We may use anonymized and aggregated data from generated content to improve our AI models. We do NOT use:

• Personal information or identifiable data
• Private content marked as confidential
• Content from premium or enterprise accounts (if applicable)

You can opt out of AI training data usage in your account settings.

6. How We Share Your Information

This section sets out how we may share your information, including Information You Provide, Automatically Collected Information, and Information From Other Sources, with third parties.

6.1 Service Providers and Business Partners

We may share the categories of personal information listed above with our service providers and business partners in order to provide you with the Services for the purposes as set out in this Policy. They provide services such as cloud hosting, content delivery, customer and technical support, content moderation, marketing, analytics, and online payment. For example, we may share your personal information with:

• Suppliers, subcontractors, and other business partners who help us run the Services and otherwise help provide its functionality (such as to send notifications to you). Without limitation on the foregoing, note that some features on Cleep.ai are developed based on integration with YouTube's API services (the "YouTube API Services"). If you choose to use the YouTube API Services, you agree to be bound by the YouTube Terms of Service. Per Google, you may revoke your authorization for access to your data via the YouTube API Services using the functionality provided by Google on Google's security settings page. For more information with respect to Google's privacy practices, please visit Google's Privacy Policy.
• Data analytics, crash analytics, and search engine providers that assist us in the improvement and optimization of the Services (including providing you with tailored or personalized information or content).
• Payment processors for secure transaction processing and billing management.
• Cloud hosting providers for data storage and infrastructure services.
• Customer support platforms to respond to your inquiries and provide assistance.

6.2 Legal Requirements and Protection

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Respond to claims that content violates the rights of third parties

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred or disclosed to the relevant third parties as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for a specific purpose not covered in this Privacy Policy.

Important: We do NOT sell your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Generated content may be stored for:

• Active accounts: Indefinitely or until you delete
• Deleted accounts: Up to 90 days for backup purposes
• Legal requirements: As required by applicable law

8. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure cloud infrastructure

However, no method of transmission over the Internet is 100% secure.

9. Your Rights

Depending on your location, you may have rights to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at support@cleep.ai

10. Cookies and Tracking

We use cookies and similar technologies for:

• Essential: Authentication and security
• Analytics: Understanding usage patterns (Google Analytics, etc.)
• Preferences: Remembering your settings

You can control cookies through your browser settings.

11. Children's Privacy

Our Service is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use constitutes acceptance.

14. Contact Us

For privacy-related questions or requests, contact us at: support@cleep.ai