Question 1

How do credits work?

Accepted Answer

Credits are our virtual currency. Each AI generation (image, video, or audio) costs a certain number of credits depending on the model, quality, and duration. For example, generating a 5-second 720p video with Seedance costs 90 credits, while an image with Imagen4 Fast costs 20 credits.

Question 2

What happens to unused credits?

Accepted Answer

Subscription plan credits reset every month, so they don't roll over. However, one-time credit packs are valid for 90-365 days (depending on the pack) and don't expire monthly. We recommend using credit packs if you have irregular usage patterns.

Question 3

Can I switch plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the change takes effect at the end of your current billing period.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee for first-time subscription purchases. Credit packs are non-refundable once purchased, but they remain valid for their full duration. If you're experiencing issues with your generations, please contact support.

Question 5

What's the difference between monthly and yearly billing?

Accepted Answer

Yearly billing saves you 17% compared to paying monthly. You get the same monthly credit allocation, but at a discounted annual rate. For example, the Pro plan costs $29/month or $290/year (equivalent to $24.17/month).

Question 6

Can I use generated content commercially?

Accepted Answer

Starter, Pro, and Business plans include full commercial use rights. Free plan users cannot use generated content for commercial purposes. All paid plans allow you to use generated content in your commercial projects, client work, and products without restrictions.

Question 7

What happens if I run out of credits?

Accepted Answer

If you run out of monthly credits, you have three options: (1) Wait until next month when your credits refresh, (2) Buy a one-time credit pack, or (3) Upgrade to a higher plan. You'll never lose access to previously generated content.

Question 8

Is there a free trial?

Accepted Answer

Yes! Our Free plan gives you 50 credits per month forever, no credit card required. This is perfect for trying out different AI models and seeing which plan fits your needs. You can upgrade anytime to access more credits and premium features.

Question 9

Do credit packs expire?

Accepted Answer

Yes, credit packs expire after their validity period (90-365 days depending on the pack size). However, any content you generated using those credits remains yours forever. We recommend choosing a pack size that matches your usage timeframe.

Question 10

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription anytime from your account settings. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to your remaining credits. No cancellation fees or hidden charges.

Pricing & Plans - Choose Your Cleep.ai Plan